Managed Services

INWATCH MONITORING SOLUTION IMPLEMENTATION

Our InWatch Monitoring Solution focuses on providing you with a proactive, more manageable level of service. This solution offers around the clock monitoring, weekly Microsoft and Windows updates and an overall better management of your servers, desktops, laptops and network devices.All of our plans also include a corporate edition of anti-virus for all your PCs and servers covered under the plan, along with the professional edition of malware bytes.

For any business that depends on their technology infrastructure to operate on a day to day basis, this level of service is a necessity. InWatch enhances the proactive level of response InVision staff is able to deliver.

Services Included with InWatch Monitoring Solution


✓ Included 🕐 Time & Materials
WHAT’S COVERED INWATCH BASIC INWATCH BRONZE INWATCH PLATINUM
7/24/365 Remote monitoring of networks, System & Applications
7/24/365 Performance & Security Alerts
Monthly reporting by e-mail
Remote Windows and anti-virus patch updates
Monthly Test Backups with Restores 🕐 🕐
Discounted hourly rates for any additional monthly services or special projects 🕐 🕐 🕐
Monthly on-site support hours (12*5, except holidays) 🕐 ✓ 1hr for per month included for every server on plan*
Monthly remote support hours (12*5, except holidays) 🕐 ✓ unlimited 12x5
Monthly remote EMERGENCY support hours (after hours/holidays/workends) 🕐 🕐
Minimum requirements must be met qualify for this package
Service Responses (Business hours) InWatch Basic InWatch Bronze InWatch Platinum
Issue Alert Notification 15min 15min 15min
Remote Problem Response time 2hr 2hr 1hr
On site Problem Response time 5hr 4hr 3hr